Utility Week Live Hack
Theme: Vulnerable Customers
May 22-23 2018, NEC Birmingham
Our aim is to better support vulnerable customers
Utility Week Live is the UK’s only exhibition dedicated to the UK’s gas, electricity and water industries, connecting
Britain’s utilities to their suppliers, contractors and partners. The theme of this year's expo is 'disruption', and
we thought it'd be great to get 20 hackers looking at the challenges related to best identifying and supporting vulnerable
and priority customers.
In this unique opportunity, you'll spend 24 hours on the expo floor (with break for some sleep, of course), you'll be
designing and building prototypes to answer the challenges below. Best part? If selected to take part you'll be paid
£600 for your time.
Supporting customers who find themselves in vulnerable situations or circumstances
How can we encourage customers who find themselves in in vulnerable situations or circumstances to sign up for
the support and services available to them, and to ensure they only have to sign up once to access multiple services?
Identifying customers who find themselves in vulnerable situations or circumstances
How can we use data, information and other signposts to identify customers who find may find themselves in vulnerable
situations or circumstances, before those circumstances become severe or extreme?
Applications are open until 23:59 on March 6 2018.
Please make sure to read the Code of Conduct and FAQ below before applying.
Code of Conduct
The environment we're creating
We believe that everyone has the right to be in a safe and welcoming environment when attending our event
Be kind as respectful to others
Commit to helping each other, respect your environment and people around you, and set an example for what you want
to see in the developer community.
What we will not accept
No violence, no harassment, no discrimination, and no inappropriate imagery or content. If what you’re doing is making
someone feel uncomfortable, that counts as harassment and is enough reason to stop doing it.
If someone says stop, stop.
This goes for anything, but let's use this as a chance to talk about photography. It is inappropriate to take photographs in contexts where people have
a reasonable expectation of privacy (in bathrooms or where participants are sleeping).
No one is above the rules
Staff, sponsors, partners and clients are also subject to the anti-harassment policy. In particular, sponsors should
not use sexualised images, activities, or other material. Sponsor representatives (including volunteers) should not
use sexualised clothing/uniforms/costumes, or otherwise create a sexualised environment.
If you aren't happy, tell us
If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a
member of hackathon staff immediately. Our staff will be happy to help participants contact any local security or
local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration
of the hackathon. We value your attendance.
Who are you looking for?
Interested software developers, electronic engineers, designers (UI, UX), researchers, psychologists and those with
experience with the themes. Essentially, if you're interested, apply!
Who owns my project?
The organisers of Utility Week Live do, as you are being paid for your input. Consider this a paid piece of work, where
the work is to take part in a hackathon.
How much will I be paid?
A total of £600 per hacker for the duration of the hackathon (you'll be contracted to attend both days, and expected
to build/present a project). This is inclusive of any VAT you may charge.
Will I be expected to do more work, given the cash incentive?
Just a one-hour call pre-event with other attendees to share any ideas/questions. Post-event you'll be expected to
write a reasonable README (we'll give you a template) and transfer your GitHub project repository. That's all!
What are you expecting to be built?
A prototype of an idea. We'd love to see a working technical prototype, but for some projects this may be a design
Is there a max team size?
You can work alone or in pairs, so yes you can work in a team, but the maximum size is two.
Will my travel, accommodation or food be reimbursed?
No. We will provide lunch, snacks and drinks throughout the event. We won't be covering travel or accomodation for
Will you sponsor a visa?
Not on this occasion.
Am I expected to stay overnight?
This is 100% up to you. We'll have airbeds available, but we also appreciate that you may want to leave the venue and
sleep elsewhere. You are responsible for sourcing alternative accomodation.
What are the age restictions on this event?
Applications will only be considered if you are at least 18 years old.
No worries - fire them over to